Miami Waterfront Reservations Coordinator

5 days ago


Miami, Florida, United States Kiki on The River Full time

About Kiki on the River:

We are an elegant waterfront dining experience located in Miami, bringing a luxurious atmosphere to the city's vibrant riverfront. Our upscale restaurant transforms into a lively night scene with live DJs and unique programming every weekend.

Job Overview:

The Reservations Coordinator will oversee all aspects of the reservation process, including marketing and communication, as well as updating menus and settings within OpenTable, Sevenrooms, and Resy platforms. This role requires coordination with the front-of-house team and continuous analysis to maintain optimal seating arrangements.

Key Responsibilities:

  • Manage Reservations:
    • Oversee all incoming reservations via phone, email, and online platforms.
    • Leverage OpenTable, SevenRooms, and Resy technologies to manage and optimize the reservation system.
    • Maintain an accurate reservation system, updating guest information and preferences.
    • Coordinate with the host team to manage seating plans and optimize table turnover.
  • Guest Relations:
    • Provide exceptional customer service to guests, handling special requests and inquiries.
    • Resolve any reservation-related issues or conflicts promptly and professionally.
    • Develop and maintain relationships with regular patrons and VIP guests.
  • Team Leadership:
    • Train and supervise reservation staff, ensuring adherence to company policies.
    • Develop Standard Operating Procedures (SOPs) and document scripts for reservation processes.
    • Schedule staff shifts to ensure coverage during peak hours and special events.
    • Conduct regular team meetings to communicate updates and gather feedback.

Salary:

$65,000 - $80,000 per year, depending on experience.

Required Skills:

  • Minimum 2-3 years of experience in a similar role within a high-end restaurant or hospitality environment.
  • Proficiency with OpenTable, SevenRooms, and Resy technologies.
  • Experience in developing SOPs and documenting scripts.
  • Exceptional interpersonal and communication skills.
  • Strong organizational skills with the ability to multitask in a fast-paced environment.
  • Leadership abilities with experience in team management.

Location:

Miami, FL



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