Luxury Sales Coordinator
2 days ago
At Andaz Miami Beach, we're committed to delivering exceptional service and unforgettable experiences for our guests.
About UsWe're a luxury lifestyle hotel located in the heart of Mid-beach, Miami. Our art-deco building is an architectural landmark that boasts 287 guestrooms, including 34 breathtaking suites, each with floor-to-ceiling windows, deep-soaking tubs, and cozy reading nooks. Our private outdoor terraces offer stunning views of the Atlantic Ocean and the Miami skyline.
Our unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by Jos Andrs, two pools, and a Beach Club catering to the who's who of Miami. With 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach is the perfect spot for celebratory gatherings that embody the city's culture of music, art, and fashion.
Job DescriptionThe Luxury Sales Coordinator is responsible for supporting our Group Sales Managers in optimizing revenue and group bookings. A comprehensive knowledge of hotel accommodations and amenities is essential to exceed the expectations of our group guests and create a positive impression. This role requires the ability to communicate efficiently, complete group reservations, and run daily reports using technical skills learned on the job.
- Represent Andaz Miami Beach by answering phone calls and providing information about group accommodations.
- Handle inquiries from potential group meeting planners regarding meeting spaces, accommodations, and event bookings.
- Coordinate the booking process for meetings, events, and accommodations.
- BUILD AND MAINTAIN RELATIONSHIPS WITH CLIENTS THROUGH REGULAR COMMUNICATION, PROVIDING PERSONALIZED SERVICE THAT ADDRESSES REQUESTS AND NEEDS.
- Assist the Group Sales Managers with site inspections when needed.
- Utilize sales training techniques to provide high-quality call service and maximize revenue and guest satisfaction.
- Generate interest in all hotel amenities and outlets to achieve ancillary revenue goals and enhance the guest experience.
- Maintain a strong familiarity with the hotel and the Miami Beach area.
- Stay up-to-date on all hotel offerings, promotions, and changes in policies and procedures.
- Ability to multitask and operate multiple computer programs simultaneously.
This position offers a competitive salary of $55,000 - $65,000 per year, depending on experience, plus benefits and opportunities for professional growth.
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