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Vice President of Service Operations

1 month ago

Auburn, Washington, United States Aston Carter Full time
Job Summary

Aston Carter is seeking a seasoned Service Operations leader to drive business growth and excellence in our Service Industry. As Vice President of Service Operations, you will be responsible for overseeing the strategic direction and operational execution of our Service teams.

Key Responsibilities
  • Develop and implement operational strategies to drive business growth, improve efficiency, and enhance customer satisfaction.
  • Lead and manage a team of Service Operations professionals to ensure seamless execution of service delivery.
  • Collaborate with cross-functional teams to identify and implement process improvements, leveraging analytics and industry best practices.
  • Develop and manage budgets, forecasts, and performance metrics to drive business outcomes.
  • Ensure compliance with regulatory requirements and industry standards.
  • Foster a culture of innovation, continuous learning, and employee engagement.
Requirements
  • Minimum 5+ years of experience in Service Operations leadership, preferably in the Service Industry.
  • Proven track record of driving business growth, improving efficiency, and enhancing customer satisfaction.
  • Strong analytical and problem-solving skills, with ability to leverage data to inform decision-making.
  • Excellent leadership and communication skills, with ability to inspire and motivate teams.
  • Experience with Service Titan field service management software preferred.
About Aston Carter

Aston Carter is a world-class corporate talent solutions provider, specializing in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions. We extend the capabilities of industry-leading companies, drawing on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community.