Lead Case Manager

1 month ago

Auburn, Washington, United States YMCA of Greater Seattle Full time
Job Summary

The Lead Case Manager position is a pivotal role that supports all South King County programming to fill any gaps needed throughout SKC. This position will be focused on our housing sites, outreach, Permanent Supportive Housing, and Transitional Living Programs. The Lead Case Manager will also support the transitional living programs in Auburn and Tacoma as needed.

Responsibilities
  • Coordinates program activities in one or more program areas, ensuring staff coverage, supporting staff and participants, and performing other operational activities as assigned.
  • Coaches staff in program areas to ensure the highest level of service.
  • Provides specialized services to young adults in education, employment/career development, housing, technology, or other designated fields, and supports them in achieving their goals.
  • Builds strong relationships with Y program participants to provide quality services effectively.
  • Develops individualized, strengths-based, youth-driven service plans.
  • Supports program director(s) in ensuring high-quality service delivery, contract compliance, and outcome achievement; must understand contract/grant terms and conditions.
  • Researches best practices in the field; creates and maintains specialized resource library.
  • Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
  • Teaches life skills, job readiness, or other subject matter individually and/or in groups, often experientially.
  • Teams effectively and collaboratively with YMCA staff and/or community partners to plan and facilitate activities, including visits to related resources in the community.
  • May coordinate delivery of life skills workshops.
  • Builds and maintains collaborative relationships with funding liaisons, other service providers, businesses, and/or educational institutions related to specialized services.
  • Supports participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well-being, and life skills.
  • Supervises year-round employees, volunteers, interns, or national service members (AmeriCorps, etc.).
  • Participates in the YMCA annual fundraising campaign to engage community members in volunteerism and philanthropic support for the Y mission.
Requirements
  • Bachelor's degree in psychology, social work, administration or related field or equivalent experience, Masters preferred.
  • Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti-poverty, vocational support, mental health, chemical dependency and/or homelessness fields.
  • Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
  • Strong youth engagement and relationship-building skills.
  • Strong verbal and written communication skills, including skills in coaching and giving/receiving feedback.
  • Strong organizational skills.
  • Basic computer skills and working knowledge of Microsoft Office.
  • Current state approved First Aid and CPR certification.
  • Current approved HIV blood borne pathogens training.
  • Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
Benefits
  • Membership to the YMCA of Greater Seattle for you and your household.
  • Medical, Dental, Vision, and Life insurance.
  • Retirement with generous employer contributions.
  • Free access to mental health resources.
  • Rapidly-accruing paid time off (PTO).
  • Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs.

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