Customer Relations Specialist

2 weeks ago


Fort Mill, South Carolina, United States Domtar Full time
Job Summary

The Paper Excellence Group is a leading manufacturer of pulp, paper, packaging, tissue, and wood products, with a workforce of over 21,300 across 60 locations in the Americas.

Key Responsibilities
  • Develop and maintain strong relationships with customers to ensure exceptional service and support.
  • Collaborate with cross-functional teams to drive business growth and sustainability initiatives.
  • Provide expert knowledge and guidance on customer service best practices and industry trends.
  • Identify and implement process improvements to enhance customer experience and operational efficiency.
Requirements
  • Proven experience in customer relations, customer service, or a related field.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Knowledge of business services, manufacturing, and sustainability principles.


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