**Advocacy Team Lead**

4 days ago


Dallas, Texas, United States AdvoPath Health LLC Full time
Job Description

**Job Summary**

As a Supervisor for our VerusPath department at AdvoPath Health LLC, you will be responsible for the operational efficiency of your team. This team serves as our patient members' advocate, guiding them through our savings strategies to obtaining medications in a cost-effective and timely manner. You will provide oversight for your assigned team on the administration of these savings programs in an organized and efficient manner, meeting operational Key Performance Indicators (KPIs), and ensuring member and client satisfaction.

**Key Responsibilities**

  • Directly manage, coach, and mentor a team of advocates and coordinators whose primary responsibility is to implement VerusPath savings strategies.
  • Lead training and onboarding for all new team members.
  • Provide day-to-day supervision, support, and an escalation path for your team.
  • Manage team to meet target KPIs associated with our advocacy program.
  • Ensure efficient allocation of operational center resources and maintain high performance standards.
  • Identify and drive areas for operational process improvements to support scale.
  • Cross-functional collaboration with other departments.

**Requirements**

  • Demonstrated success in a supervisory role, preferably in Pharmacy Benefit Management (PBM) or other similar setting, previous experience with patient advocacy is a plus.
  • Must have genuine empathy for patients' needs and a commitment to delivering exceptional service.
  • Proficiency in analyzing data and identifying opportunities for process improvement.
  • Must have excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
  • High school diploma, post high school education preferred.
  • Experience working at a fast-growing startup is a plus.
  • Must be able to commute to our office Monday – Friday.

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