Dedicated Team Lead

7 days ago


Dallas, Texas, United States AireSpring Full time
Job Description

AireSpring is seeking a highly skilled and experienced professional to fill the role of Manager of Dedicated Project Management. This position will play a critical role in the growth and expansion of the Dedicated team, leading the team to deliver the entire AireSpring solution sold for projects to our Dedicated customers.

Key Responsibilities
  • Customer Advocacy: Advocate for and support Dedicated customers during the operational experience, anticipating needs and addressing all requests in an effective and efficient manner.
  • Subject Matter Expertise: Subject matter expert for customer and internal SLAs, operational processes, and ongoing plans to support accurate expectation settings with customers and cross-functional teams.
  • Process Improvement: Identifies and communicates key operational and customer process gaps. Provides direction and support to resolve.
  • Team Leadership: Leading the Dedicated team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
  • Relationship Management: Maintaining positive relationships with team, customers, and partners.
  • Reporting and Communication: Provide upper management and AireSpring executive teams required reports regarding the Dedicated team and projects.
Requirements
  • Education and Experience: BA or BS degree desired. Minimum of three (3) years managing a team of 10+ required. Minimum of five (5) years project management of voice, data, and/or internet industry experience required.
  • Necessary Knowledge, Skills, and Abilities: Basic computer, keyboard, and mouse utilization, including various software applications, internal order database management systems, high-level of MS Word and MS Excel. Fundamental working understanding of voice, data, and internet customer application requirements. Comfortable working in a demanding fast-paced, customer-focused organization, undergoing change.
Tools and Equipment Used
  • AireSpring provided work computer, including word-processing, database, and spreadsheet programs and access to necessary internal systems.
Selection Guidelines

Formal application, rating of education and experience; oral interviews and reference check; job-related tests may be required.



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