Guest Services Advocate Coordinator

3 weeks ago


Boston, Massachusetts, United States Pine Street Inn Full time
About the Role

Pine Street Inn's Guest Services Specialist plays a crucial role in creating a safe shelter environment for guests and staff. The ideal candidate will have a primary focus on direct care, responding promptly and professionally to guests' needs.

This specialist will assist in developing a housing pathway by motivating guests to rapidly work on housing and connecting them to relevant resources. They will also help guests access substance abuse, mental health, and medical resources when necessary.

The Guest Services Specialist must be able to enter data into the Homeless Management Information (HMIS) system and document reports according to agency policy.



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