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Guest Services Ambassador

1 week ago


Boston, Massachusetts, United States The Newbury Boston Full time
Company Overview

Highgate Hotels is a leading provider of hospitality services, recognized for its expertise in managing luxury properties. With a presence in key gateway markets across the globe, Highgate has established itself as a trusted partner for top ownership groups and major hotel brands.

">Job Description

The Guest Services Ambassador is responsible for delivering exceptional guest experiences throughout the entire stay, from check-in to checkout. This role involves providing attentive, courteous, and efficient service while maximizing room revenue and occupancy.

  • Greet and welcome all guests approaching the Front Desk.
  • Maintain proper operation of the computer and telephone console.
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.