Parts Specialist

5 days ago


Dearborn, Michigan, United States Percepta Full time
About the Role

We are seeking a highly skilled Parts Specialist to join our team at Percepta. As a key member of our operations team, you will play a crucial role in resolving dealer inquiries related to parts delays and ensuring the timely delivery of parts to our customers.

Key Responsibilities
  • Locate and verify parts for at-risk cases using our Part Locator tool and other resources.
  • Communicate with dealership parts managers to resolve D2D parts sales issues.
  • Search for aftermarket parts options and process escalations to our PSL group.
  • Maintain accurate documentation and reports for parts SME tracking and PS&L reporting.
Requirements
  • High school diploma required; associate's or bachelor's degree preferred.
  • Minimum 2-3 years of customer service experience.
  • Minimum 1 year of automotive experience in a dealership or related field.
  • 2 years of parts experience required; familiarity with parts catalogs and ordering systems preferred.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About Percepta

Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. We are committed to creating a culture of service, teamwork, respect, and proactive problem-solving. Join our team and be part of a company that values diversity, inclusivity, and community involvement.



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