Database Specialist

6 days ago


Dearborn, Michigan, United States KYYBA Inc Full time
Job Title: Database and Reporting Developer

We are seeking a talented and experienced Database and Reporting Developer to join our Cisco Unified Intelligence Center (CUIC) team. The successful candidate will be responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and assisting Contact Center's business processes.

Key Responsibilities:

  • Design and develop databases and reports to support business needs
  • Develop complex SQL queries for relational databases
  • Assist in the development of ad hoc queries to isolate problems
  • Collaborate with the CUIC team to deliver value, meet goals and objectives

Requirements:

  • 5+ years of experience working with the Cisco Unified Intelligence Center (CUIC) tool
  • Strong experience in database design and report development
  • Excellent understanding of complex SQL queries for relational databases
  • Ability to develop ad hoc queries to isolate problems
  • Experience with Microsoft SQL/TSQL and IBM Informix
  • Knowledge of call center business processes and customer call flow interactions
  • Conceptual understanding of Cisco voice networking
  • Knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices

Preferred Qualifications:

  • 10+ years of experience working with the Cisco Unified Intelligence Center (CUIC) tool
  • Experience with database administration, including jobs, stored procedures, link servers, and password management
  • Knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices

About KYYBA Inc:

KYYBA Inc is a leading provider of contact center solutions. We are committed to delivering exceptional customer experience and value to our customers, dealers, and business partners.


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