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Restaurant Operations Manager

2 months ago

Madison, Wisconsin, United States Papa John's Full time
Papa John's Restaurant Operations Manager

At Papa John's, we're looking for a highly motivated and results-driven Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the highest level of customer satisfaction and quality products are delivered to our customers.

Key Responsibilities:
  • Provide quality products to our customers by ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order.
  • Communicate, train, and promote quality standards to team members by utilizing all available tools, including the Operations Manual and Team Member Handbook.
  • Recommend performance actions to the General Manager regarding team members and ensure the entire team is quality and customer-focused.
  • Manage sales goals by providing prompt and friendly customer service, building check averages through team member product training and sales execution.
  • Manage profit goals, ensure food, labor, and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the PROFIT System.
  • Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss.
  • Manage company assets by ensuring the restaurant is clean, fully equipped, and all equipment operates properly, and ensures the restaurant meets safety and security standards at all times.
Competencies:
  • Action Oriented: Enjoys working hard, is action-oriented, and full of energy for the things he/she sees as challenging.
  • Peer Relationships: Can quickly find common ground and solve problems for the good of all.
  • Active Learning: Learns quickly when facing new problems and is a relentless and versatile learner.
  • Drive for Results: Can be counted on to exceed goals successfully and is constantly and consistently one of the top performers.
  • Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Developing Direct Report and Others: Provides challenging and stretching tasks and assignments and holds frequent development discussions.
  • Building Effective Teams: Blends people into teams when needed and creates strong morale and spirit in his/her team.
  • Conflict Management: Steps up to conflicts, seeing them as opportunities, and reads situations quickly.

Papa John's is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and quality products, we encourage you to apply for this exciting opportunity.