Restaurant Operations Manager

2 weeks ago


Madison, Wisconsin, United States Dunkin' Full time

Restaurant Operations Manager

As a Restaurant Operations Manager at Dunkin', you will be responsible for providing strong, positive leadership to your team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top line sales.

Key Responsibilities:

  • Team Environment
    • Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
    • Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.
    • Continuously learn while passing on knowledge and skills to help others develop and grow.
    • Hold themselves and team accountable for responsibilities and results.
  • Operations Excellence for Guest Satisfaction
    • Hold guests as highest priority and role model exceptional guest service.
    • Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
    • Ensure Brand standards and systems are executed.
    • Engage and empower team to develop solutions that drive business results.
    • Complete all required training, including ServSafe certification.
  • Profitability
    • Drive sales through effective execution of restaurant standards and marketing initiatives.
    • Delegate and lead processes to control labor costs, food costs, and cash.
    • Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
    • Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals.
    • Comply with all restaurant, Brand, and franchisee policies.


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