Customer Service Representative

6 days ago


Rome, New York, United States Americu Credit Union Full time
Job Overview
AmeriCU Credit Union is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our members, resolving issues, and promoting financial products and services.

About the Role
This is a full-time opportunity that requires strong communication and problem-solving skills. You will work in a fast-paced environment, handling multiple calls and interactions with members, while maintaining a professional demeanor and providing personalized support. The successful candidate will have excellent verbal and written communication skills, as well as the ability to think critically and make sound judgments.

Responsibilities
- Manage a high volume of inbound/outbound calls in a timely manner
- Build sustainable relationships with members by providing a superior level of service and support
- Perform problem resolution and offer products and services that meet their needs
- Process loan applications and maintain thorough knowledge of underwriting guidelines and procedures
- Maintain knowledge of internal procedures and applicable compliance and risk controls
- Educate members on alternative delivery channels and available digital processes
- Meet or exceed individual competencies and goals, contributing to overall organizational success
- Verify and maintain member information in Core and CRM systems
- Ensure equipment is operational by following established procedures and reporting malfunctions

Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a call center or similar environment
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Familiarity with banking and financial products and services an asset

Benefits
- Competitive salary range: $55,000 - $75,000 per year, based on experience
- Comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Employee appreciation events and recognition programs
- Opportunities for growth and advancement within the organization

Why Work at AmeriCU?
AmeriCU Credit Union is a not-for-profit organization dedicated to serving the financial needs of our members and the communities we serve. We are committed to providing exceptional service, promoting financial education, and fostering a positive work environment. If you are a motivated and customer-focused individual who shares our values, we encourage you to apply for this exciting opportunity.

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