Customer Service Ambassador

6 days ago


Rome, New York, United States Freeman Holdings Group Full time

Overview

Freeman Holdings Group is a leading provider of aviation services, and we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met.

About the Role

This is a non-exempt position that includes shift work, requiring working evenings and weekends, as well as on scheduled company holidays. You will work in a fast-paced environment, interacting with customers, pilots, and team members to provide concierge services, including making reservations and invoicing for services rendered.

Responsibilities

  • Greet customers in a friendly, professional manner.
  • Provide proactive preparation for all incoming aircraft.
  • Partner with the line service team to meet and exceed customer's service expectations.
  • Maintain a neat work area at all times.

Requirements

  1. Customer service experience preferably in the service industry.
  2. High School Diploma or equivalent.
  3. Ability to work evenings, weekends, and holidays.

Benefits

  • A comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage.
  • We value your hard work and offer performance-based bonuses.

Compensation

The estimated salary for this role is $20.00 per hour, based on market conditions and location.



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