Customer Service Ambassador
6 days ago
Overview
Freeman Holdings Group is a leading provider of aviation services, and we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met.
About the Role
This is a non-exempt position that includes shift work, requiring working evenings and weekends, as well as on scheduled company holidays. You will work in a fast-paced environment, interacting with customers, pilots, and team members to provide concierge services, including making reservations and invoicing for services rendered.
Responsibilities
- Greet customers in a friendly, professional manner.
- Provide proactive preparation for all incoming aircraft.
- Partner with the line service team to meet and exceed customer's service expectations.
- Maintain a neat work area at all times.
Requirements
- Customer service experience preferably in the service industry.
- High School Diploma or equivalent.
- Ability to work evenings, weekends, and holidays.
Benefits
- A comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage.
- We value your hard work and offer performance-based bonuses.
Compensation
The estimated salary for this role is $20.00 per hour, based on market conditions and location.
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