Technical Services Specialist
4 days ago
M.A. Polce is seeking a Technical Services Specialist to join our team.
Job Description:
The successful candidate will be responsible for providing all aspects of day-to-day IT support for customers and their users, including helpdesk support and maintenance of hypervisors, servers, storage, backup systems, network and network security devices, Cloud services, VoIP and IP video camera solutions, end-point devices and more.
Responsibilities:
- Provide value to a cross-functional team and engage in a learning work culture
- Communicate well by striving for mutual respect and being professional, approachable, friendly, and honest with colleagues, customers, and vendors
- Provide excellent customer service by projecting a positive, helpful image and maintaining a professional attitude
- Respond to and resolve remote monitoring and management (RMM) systems alarms and notifications for managed services customers
Requirements:
- Demonstrate leadership ability when working in a team setting or alone and unsupervised
- Analyze workflows and schedule work to meet priorities and goals in an efficient, effective manner
- Maintain high availability when on-call
- Adhere to work schedule and demonstrate flexibility as requested
Salary: $70,000 - $90,000 per year, depending on experience.
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