Retail Operations Leader
6 days ago
We are seeking a highly skilled and experienced Retail Operations Leader to join our team at Dobson Store (Dobson & Guadalupe). As a key member of our management team, you will be responsible for leading the daily operations of the sales floor, driving sales growth, and ensuring exceptional customer service.
Key Responsibilities- Develop and execute a retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Monitor product levels daily to achieve bottom line sales budget against targets.
- Ensure payroll costs and operating costs are managed to budget.
- Lead the day-to-day operations of the sales floor, ensuring that all Team Members are well-trained and fulfill their duties and responsibilities.
- Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
- Process complex sales transactions, including customer returns.
- Ensure that Team Members are operating per company standards and procedures.
- Build a high-performing team, responsible for performance management, staffing, compensation, and development of Team Members.
- Drive company culture change efforts and change management processes.
- High School Diploma, GED, or equivalent work experience.
- One-year work experience in Retail Management required.
- One-year customer service experience required.
- Proficient in Microsoft Office Suite.
- Ability to pass a background check and drug screen, where applicable for position.
- Ability to speak and read English proficiently.
- Comprehensive Total Rewards package, including medical, dental, vision, 401K, and paid time off.
- Eligibility for a Health Reimbursement Account (HRA).
- Employee Assistance Program (EAP).
- Paid Holidays.
Dobson Store (Dobson & Guadalupe) is a dynamic and growing retail organization committed to providing exceptional customer service and driving sales growth. We value diversity and are centered on success.
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