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Retail Operations Assistant Manager

2 months ago

Mesa, Arizona, United States Chico's FAS Full time
POSITION SUMMARY:

The Retail Operations Assistant Manager plays a pivotal role in aiding the Store Manager to foster a customer-centric and product-oriented sales environment. This role emphasizes our core values and guiding principles across all store activities, including managing sales processes, safeguarding assets, and overseeing human resources functions to ensure an exceptional customer experience and optimal profitability.


KEY RESPONSIBILITIES:

Performance Management
  • Evaluates sales data and key performance indicators to identify business needs; collaborates with the Store Manager to implement in-store business and sales initiatives.
  • Sets and communicates clear expectations, holding the store team accountable for meeting all brand, performance, and conduct standards.
  • Manages payroll and supply budgets effectively.
  • Oversees essential operational tasks such as scheduling, shrink audits, physical inventory, and payroll accuracy.
  • Conducts all financial transactions in compliance with company policies, ensuring accuracy in cash handling and reporting.
  • Ensures adherence to applicable laws, loss prevention policies, and operational procedures; provides training to associates to reinforce proper controls.
  • Manages all operational processes, including inventory management and daily merchandise replenishment.
  • Maintains visual merchandising and store organization in alignment with brand standards.
  • Fosters a high-performance culture, motivating the sales team to achieve set sales and productivity targets.
  • Provides training and coaching to ensure the sales team possesses comprehensive product knowledge.

Team Development
  • Inspires and motivates the store team, creating a shared vision while exemplifying core values.
  • Encourages a collaborative approach to problem-solving.
  • Communicates effectively with store teams and the Store Manager to lead positive transformations.
  • Seeks opportunities for personal growth and actively solicits feedback to enhance leadership skills.

Customer Engagement
  • Exemplifies and promotes the principles of exceptional customer service, ensuring a seamless omni-channel experience.
  • Demonstrates sales expectations by employing various techniques and sharing product knowledge with customers; assists in product selection based on customer preferences.
  • Addresses customer concerns promptly and effectively.
  • Ensures a swift and efficient checkout experience, staying informed on policies regarding payments and returns.
  • Encourages consistent client communication through customer engagement initiatives.

Talent Management
  • Assists in recruiting, hiring, and developing a high-performing team.
  • Supports and implements training programs and initiatives.
  • Evaluates and coaches the store team on performance metrics.
  • Collaborates with the Store Manager to resolve human resources matters efficiently.
  • Enhances team engagement by recognizing and rewarding exceptional performance.
  • Ensures compliance with all employment practices and policies.

ADDITIONAL REQUIREMENTS:
  • High School diploma or equivalent.
  • Preferred 2+ years of experience in retail management.
  • Must be at least 18 years old.
  • Strong communication skills, both verbal and written.
  • Able to adapt to technology utilized by the company.
  • Demonstrated excellent customer service skills with a proven track record in sales and leadership.
  • Strong organizational abilities and capacity to multitask in a dynamic environment.
  • Leadership qualities with skills in training and team building.
  • Familiarity with administrative aspects of store operations.
  • Ability to communicate effectively with customers and staff.
  • Regular attendance is essential to ensure adequate coverage for company objectives. Flexibility to work nights, weekends, and holidays is required.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout the shift.
  • Occasional lifting of up to 50 lbs.
  • Regular climbing as part of job duties.

This position may be available across various brands, and specific duties may differ accordingly.

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on any protected category under federal, state, or local law.