Service Experience Coordinator

4 days ago


Knoxville, Tennessee, United States ToyotaLexus of Knoxville Full time
Job Summary

We are seeking a skilled Service Experience Coordinator to join our team at Toyota/Lexus of Knoxville. As a key member of our service department, you will be responsible for ensuring that customers receive exceptional service and have a positive experience with our dealership.

Key Responsibilities:

  • Oversee the flow of work in the service lane to ensure efficient and effective service delivery
  • Take ownership of customer experiences by identifying opportunities to provide additional value and build strong relationships with our clients
  • Provide exceptional customer support through phone and in-person interactions, resolving issues promptly and professionally
  • Distribute work among technicians to maximize productivity and minimize wait times for customers

Requirements:

  • Experience in a similar role is preferred but not required
  • Excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively
  • Demonstrated ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail

Benefits:

  • Competitive salary: $45,000 - $60,000 per year
  • Insurance plans available for eligible full-time associates, including medical, dental, vision, and life insurance
  • 401(k) retirement plan with company match
  • Paid holidays and vacation time for eligible associates
  • Employee discounts on Toyota and Lexus vehicles

About Us:

At Toyota/Lexus of Knoxville, we are committed to providing exceptional service to our customers and building long-term relationships with our community. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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