Guest Experience Coordinator
3 days ago
This is a senior-level position responsible for overseeing the front desk operations and leading the front desk team to deliver exceptional guest service.
Key Responsibilities:- Assist with the overall performance of the property's front desk department, including guest satisfaction and brand quality assurance.
- Supervise daily operations of the front desk and staff, including shift closings and bank audits.
- Schedule the Front Desk Department and adhere to company labor guidelines.
- Train all front desk staff on brand and company standards.
- Assist with sales and champion the Daily Sell Strategy.
- Experience working in a hotel as a front desk representative.
- Experience with major hotel brands like Marriott, Hilton, or Starwood (highly desired).
- The ability to work weekends, holidays, and evenings.
$58,000 - $72,000 per year.
What We Offer:- Comprehensive benefits package including medical, dental, and vision.
- Life insurance.
- Pet Insurance.
- Short and long-term disability.
- Paid time off and holidays.
- Tuition assistance.
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