Senior IT Support Specialist

1 week ago


Raleigh, North Carolina, United States Responsive Technology Partners Inc Full time
Job Overview

Responsive Technology Partners Inc is seeking a highly skilled Senior Support Specialist to join our team in Raleigh, North Carolina. As a key member of our IT team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities

  • Serve as the primary point of contact for all technology support issues, providing timely and effective solutions to ensure minimal downtime.
  • Perform complex problem-solving and assistance on diverse software applications and hardware systems, leveraging your expertise to resolve issues efficiently.
  • Oversee and perform the installation, configuration, and maintenance of computers, networks, workstations, and other related equipment and devices, ensuring they meet the highest standards of performance and security.
  • Engage in advanced troubleshooting and support of desktops, applications, and network connections, utilizing your knowledge of network concepts, including TCP/IP, DHCP, DNS, Active Directory, and Group Policies.
  • Perform routine backup and disaster recovery systems, ensuring our clients' critical data is protected and recoverable in the event of a disaster.
  • Install, troubleshoot, and repair physical and virtual servers and other related equipment, ensuring they are running optimally and efficiently.

Requirements

  • Proven experience with Microsoft Server, Exchange, Hyper-V, and Office 365 migration, as well as demonstrated expertise with Windows Desktop Operating Systems, including installation, configuration, and troubleshooting.
  • Strong knowledge of network concepts, including TCP/IP, DHCP, DNS, Active Directory, and Group Policies, with experience in implementing and managing these technologies.
  • Ability to communicate effectively with clients in a professional manner, working independently and as part of a team to meet customer IT goals and objectives.
  • Strong documentation skills, with the ability to create clear and concise technical documentation and reports.

What We Offer

Responsive Technology Partners Inc offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Senior Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.



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