Senior IT Support Specialist

16 hours ago


Raleigh, North Carolina, United States Moffatt & Nichol Full time
About Moffatt & Nichol

Moffatt & Nichol is a leading global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors, and rivers. We are recognized as one of the worldwide leaders in this field.

Job Summary

We are seeking a Senior IT Support Specialist to join our East Coast division. The successful candidate will provide advanced computer-related support to Moffatt & Nichol employees in all geographical locations.

Key Responsibilities
  • Respond to end-user requests for computer support, including providing advanced support for other IT Support Specialists and accepting complex support requests.
  • Provide training and mentoring for less experienced team members.
  • Update and maintain our WDS imaging server.
  • Actively maintain our documentation and inventory using various software applications.
  • Assist the Network Operations Manager with various tasks upon approval from the IT Manager.
  • Facilitate employee onboarding and offboarding by creating new employee accounts and processing employee terminations.
Requirements
  • Bachelor's degree or related IT certification(s) preferred but not required.
  • Related work experience (5+ years) providing technical support in a professional environment preferred.
  • Understanding of advanced IT concepts and functions.
  • Excellent communication skills (verbal, written, and presentation).
  • Availability and willingness to travel.
  • Work independently within established procedures associated with the specific job function.
  • Positive attitude with a willingness to learn and work within a team.
  • Strong customer service skills.
Working Conditions

Sedentary for prolonged periods of time, interact with clients, and travel occasionally.

Moffatt & Nichol's EEO Statement

Moffatt & Nichol is an equal employment opportunity/affirmative action employer/federal contractor desiring priority referrals of all protected veterans for job openings. EEO is the law.



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