Senior ServiceNow Product Developer and Administrator Lead

3 hours ago

Raleigh, North Carolina, United States IT Avalon Full time
About the Role

We are seeking a highly skilled and experienced Senior ServiceNow Product Developer and Administrator Lead to lead our Experience Management products. In this role, you will be responsible for guiding the strategic direction of our products, overseeing product development operations, and leading technical solution design efforts.

Key Responsibilities
  • Product Development and Configuration
    • Lead the design, development, and configuration of Experience Management products within the ServiceNow platform, including Portals, Mobile, Virtual Agent, Chat, Search, Reports and Dashboards, Workspaces, Knowledge Management, Survey Management, Notifications, and Approvals.
    • Translate business requirements into technical solutions, leveraging best practices and industry standards to optimize functionality and user experience with a focus on UX/UI design.
    • Develop custom applications, workflows, and integrations to extend and enhance ServiceNow capabilities, driving innovation and differentiation in our product offerings.
  • Administration and Optimization
    • Oversee the administration and maintenance of the ServiceNow platform, ensuring system stability, security, and performance.
    • Conduct regular audits and assessments to identify areas for improvement and optimization within Experience Management products.
    • Implement and manage governance processes, including access controls, data management, and compliance measures.
  • Team Leadership and Collaboration
    • Provide technical leadership and mentorship to a team of developers and administrators, fostering a culture of innovation, collaboration, and continuous learning.
    • Collaborate closely with cross-functional teams, including business stakeholders, product management, UX/UI design, quality assurance, and customer support, to align product development efforts with strategic objectives and customer needs.
    • Facilitate effective communication and knowledge sharing across teams, ensuring alignment on priorities, timelines, and deliverables.
  • Quality Assurance and Testing
    • Establish and enforce rigorous testing protocols to ensure the quality, reliability, and scalability of Experience Management products.
    • Conduct thorough QA testing and validation of new features, enhancements, and bug fixes, leveraging automated testing tools and methodologies where applicable.
Requirements
  • 5+ years of hands-on experience in ServiceNow development and administration, with a focus on Experience Management products.
  • Proven expertise in designing and implementing custom applications, workflows, and integrations within the ServiceNow platform.
  • Strong understanding of Portal, Virtual Agent, Chat, Search, CSM ITSM, and ITOM modules within ServiceNow, with experience extending these capabilities to support employee and customer experience initiatives.
  • Proficiency in JavaScript, HTML/CSS, XML, and other relevant programming languages and technologies.
  • Experience with Agile/Scrum methodologies and DevOps practices.
  • Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
Preferred Qualifications
  • ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) preferred.
  • UX/UI design certifications.

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