Senior Cloud Engineering Support Specialist

3 days ago

Raleigh, North Carolina, United States Cox Communications Full time
Job Title: Senior Cloud Engineering Support Specialist

Job Summary:

We are seeking a highly skilled Senior Cloud Engineering Support Specialist to join our team at Cox Communications. As a key member of our Network Operations Center (NOC), you will play a critical role in ensuring the operational success of our clients and internal teams by owning projects critical to our business.

Responsibilities:

  • Provide exceptional customer experience by troubleshooting, updating, and resolving client problems.
  • Utilize our ticketing system to create, monitor, and update tickets.
  • Troubleshoot in-depth system issues and backup failures in our client's environments.
  • Perform daily server monitoring of our client's servers.
  • Perform change requests based on client's needs.
  • Deploy new instances within our client's AWS and Azure environments.
  • Perform Quality Control for VM and instance builds in our client's AWS & Azure environments.
  • Create technical documentation & drive operational process improvement.
  • Compile server utilization reports to help clients with capacity planning.
  • Train and develop skills in new technologies relevant to Logicworks' business.
  • Perform and troubleshoot routing and networking issues.

Qualifications:

  • Minimum: High School Diploma/GED and 5 years' experience in a related field.
  • Certification in AWS Certified Solutions Architect, Associate or AZ-104 certification.
  • Requires strong knowledge of AWS and other cloud platforms.
  • Excellent troubleshooting skills.
  • Ability and curiosity to learn a full range of technology platforms and data network systems as well as apply new skills rapidly.
  • An interest in emerging technologies.

Preferred Qualifications:

  • Puppet or other configuration management tooling experience.
  • Infrastructure as Code experience (Terraform/ARM/CloudFormation).
  • Familiarity with 3rd party security tooling (AlertLogic, ThreatStack, TrendMicro, Duo, etc.).
  • Hands-on experience with OS-level patching.
  • Exposure to AWS or Azure networking concepts (VNet, ExpressRoute, VPC, Transit Gateway, etc.).
  • Understanding in Google Cloud architecture and support.

About Cox Communications:

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. We empower our employees to build a better future and have been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech, and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Compensation:

The hourly base pay rate is $46.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

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