Hotel Operations Manager

2 weeks ago

Columbus, Ohio, United States Marriott International Inc Full time
Job Title: General Manager

Marriott International Inc is seeking a highly skilled and experienced General Manager to oversee all aspects of property management in accordance with our company's policy, established procedures, brand standards, and mission statement.

Job Summary:

The General Manager will assume the responsibility of improving our level of service to enhance profitability of our hotel which includes maximization of financial performance, guest satisfaction and staff development within established quality standards.

Key Responsibilities:
  • Direct the day-to-day activities of the hotel establishment; supervise direct reports and indirect reports; perform supervisory responsibilities in accordance with the company policies, training programs, and applicable laws;
  • Plan, organize, and assign work as needed; develop and communicate strategies and goals; train and advise team of policies and procedures; responsible for recruiting, interviewing, hiring, and performance appraisals;
  • Set performance expectations as aligned in the General Manager Standard Operating Procedures manual; ensures regular, on-going communication is communicated within all departments of the hotel establishment;
  • Maintain product and service quality standards by conducting ongoing evaluations and investigating guests and employee complaints and providing resolution;
  • Analyze current/potential market sales and trends; coordinate all activity to maintain and increase revenue and market share through added business volume and increase rate;
  • Reinforce and maintain high standards of safety and cleanliness to ensure guest expectation is achieved; assist with emergency and security procedures if and when needed;
  • Focus on building the hotel establishment top line revenue by assisting in the development of a sales and marketing strategy; provide input and support overall sales strategy;
Requirements:
  • Bachelor's degree in Hospitality Management or similar degree or an equivalent combination of education and experience;
  • Hotel operations experience to include knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority;
  • Certified Hospitality Administrator designation (preferred);
  • Presentation/Facilitation Skills (preferred);
  • Excellent customer service skills;
  • Ability to work in a fast-paced environment;
  • Must be flexible to work varied schedules;
  • Ability to delegate and direct the activities of the team to ensure efficient operation;
  • Excellent written and oral communication skills;
  • Must have the physical ability to walk, bend, and stand for long time periods;
  • Must be able to lift up to 25 lbs.
What We Offer:

RAM Hotels hires the best people, we work extremely hard to provide benefits that make work-life balance that much more enjoyable.

As a leader in the hospitality industry; we promote advancement opportunities, we offer our eligible employees comprehensive health benefit packages for you and your family, vacation time, quarterly bonuses, and other additional perks being an employee of RAM Hotels.

This company is an equal opportunity employer.

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