Elite Patient Experience Manager

3 weeks ago


Watertown, Massachusetts, United States Oral & Facial Surgery Centers of Massachusetts Full time

We are seeking a skilled and detail-oriented Coordinated Care Coordinator to join our team at Oral & Facial Surgery Centers of Massachusetts. This is a full-time position that offers a unique opportunity to provide exceptional patient care and contribute to the growth of our practice.

About the Role

The Coordinated Care Coordinator will be responsible for greeting patients, answering phones, scheduling appointments, collecting patient financial responsibility, and preparing patient charts. This role requires a high level of customer service skills, attention to detail, and ability to work in a fast-paced environment.

Key Responsibilities
  • Greet patients and visitors with a friendly demeanor
  • Answer phones promptly and provide excellent customer service
  • Schedule appointments and manage patient charts
  • Collect patient financial responsibility and process payments
Requirements

To be successful in this role, you must have:

  • Basic office skills such as typing and filing
  • Able to understand dental terminology
  • Excellent communication and interpersonal skills
Benefits

We offer a comprehensive benefits package, including:

  • Medical (including Virtual Care), Dental, and Vision Coverage
  • Employee Assistance Program (EAP)
  • Financial Well-Being
  • Health Savings Account (HSA) with HDHP health plans
  • Spouse and Child Life Insurance
  • Time Off, Disability And Leave Of Absence
  • Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Estimated salary: $55,000 - $70,000 per year, depending on experience.



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