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Outbound Call Center Representative

1 month ago

Edmond, Oklahoma, United States Signify Health Full time
Job Summary

We are seeking a highly motivated and results-driven Outbound Call Center Representative to join our Member Engagement team at Signify Health. As a key member of our team, you will be responsible for contacting Medicare Advantage and Medicaid health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations.

Key Responsibilities:

  • Make an average of 50 outbound calls per hour to offer, explain, and schedule healthcare evaluations
  • Follow approved scripts to ensure members understand and are comfortable with the terms
  • Present a positive, professional, and high-energy approach to clients, health plan members, and team members
  • Meet daily goals set by the department, including outbound dials, appointments set, and quality targets

Requirements:

  • High School Diploma or equivalent
  • 1+ year call center experience or 2+ years general work experience
  • Previous outbound call center or high-volume experience working in a metrics-driven environment

What We Offer:

  • Competitive hourly rate with unlimited monthly commission potential
  • 10 days of required paid training
  • Call center hours of operation are Monday-Sunday 7AM - 9PM
  • Competitive benefits, PTO, tuition reimbursement, and more

About Us:

Signify Health is a leading healthcare company that is transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs to help them enjoy more healthy days at home.