Branch Manager

2 weeks ago


Columbus, Ohio, United States BankFirst Financial Services Full time
Job Title: Head Teller

At BankFirst Financial Services, we are seeking a highly skilled and experienced Head Teller to join our team. The successful candidate will be responsible for supervising teller staff and managing the vault in our branch.

Key Responsibilities:
  • Supervise and manage teller staff to ensure excellent customer service and sales performance.
  • Monitor and verify the accuracy, quality, and quantity of work performed by teller staff.
  • Manage the vault and ensure its security and integrity.
  • Train teller staff on all products and policies, and assist with annual employee reviews.
  • Perform at a high level of sales, consultative selling, cross-selling, and motivate other employees to do the same.
  • Address customer inquiries and concerns in a professional and timely manner.
Requirements:
  • College degree preferred, but not required.
  • Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience.
  • Outstanding interpersonal and communication skills.
  • Personal characteristics: results-oriented, challenge-driven, problem-solver, proactive, self-directed, team contributor, sound judgment, and attentive to detail.
  • Strong time-management and organization skills.
  • Proficient PC and technical skills necessary to perform related job duties.
  • Ability to interact professionally with customers and other team members.
  • Ability to successfully multi-task.

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