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Technical Support Specialist

3 months ago

Atlanta, Georgia, United States 525 TECHNOLOGIES Full time
Position OverviewBenefits:
  • 401(k) plan
  • 401(k) matching program
  • Competitive compensation
  • Career advancement opportunities
  • Paid time off

About Us:
525 Technologies is in search of a dedicated and customer-oriented Technical Support Specialist to become a vital part of our Information Technology division. The successful candidate will possess a robust IT background, with a preference for experience in low-voltage systems. The main focus of this role is to deliver exceptional technical assistance to students, educators, and staff by effectively addressing and resolving their IT-related challenges. This position demands outstanding problem-solving capabilities, excellent communication skills, and the ability to juggle multiple responsibilities concurrently.

Key Duties and Responsibilities:

  1. Ticket Resolution:
    • Manage inquiries and technical issues from students, educators, and staff via the ticketing system.
    • Document detailed resolution steps for each ticket.
    • Escalate tickets to other technicians when necessary.
  2. Asset Oversight:
    • Monitor and manage the inventory of IT assets, including devices and accessories.
    • Assist in locating and tracking lost or misplaced devices.
  3. A/V and SMART Board Support:
    • Diagnose and resolve issues related to SMART Boards and other audio/visual equipment.
    • Provide training and support for the effective use of A/V technology.
    • Conduct Chromebook repairs.
  4. Network Issue Resolution:
    • Identify and rectify network connectivity problems.
    • Collaborate with network administrators to ensure optimal network performance.
  5. Printer Support:
    • Address and resolve printer-related issues, including setup, configuration, and maintenance.
    • Assist users with printer connectivity and functionality.
  6. Device Support (Mac & Windows):
    • Provide assistance for both Mac and Windows operating systems.
    • Install updates, configure settings, and troubleshoot software and hardware issues.
  7. User Training:
    • Conduct training sessions for end-users to enhance their understanding and utilization of IT systems and devices.
    • Create training materials and documentation as required.
  8. Team Collaboration:
    • Work closely with fellow IT team members to ensure seamless support and service delivery.
    • Maintain clear and effective communication with users regarding issue status and resolution steps.
Qualifications:
  • 1-2 years of experience in IT support or help desk roles.
  • Proficiency in troubleshooting Mac and Windows operating systems.
  • Experience with network, printer, and A/V equipment troubleshooting.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively.
  • Low voltage experience is a significant advantage.
Skills and Competencies:
  • Exceptional problem-solving skills with a proactive approach to resolving issues.
  • Strong organizational abilities with the capacity to manage multiple tasks effectively.
  • Ability to convey technical concepts to non-technical users.
  • Detail-oriented with a commitment to delivering high-quality support.

Flexible work-from-home options are available.