Technical Business Process Manager

3 weeks ago

Irvine, California, United States Trusted Tech Team Full time
About the Opportunity

We are seeking an experienced Business Systems Analyst to join our team at Trusted Tech Team. As a key member of our organization, you will play a crucial role in enhancing and maintaining our internal systems and processes.

The ideal candidate will have a strong background in process improvement and system optimization, with experience in administering Salesforce and other critical business platforms. You will work closely with various departments, particularly Sales, to ensure our internal systems and processes support business growth, scalability, and efficiency.

Responsibilities:

  • Gather business requirements from stakeholders across all departments and translate them into technical solutions.
  • Aid in administering Salesforce and other critical business platforms to ensure optimal functionality and user experience.
  • Analyze data to identify opportunities for process improvements and develop scalable, automated solutions.
  • Perform regular system audits and troubleshooting to resolve operational issues or inefficiencies.
  • Assist with project management tasks to ensure system enhancements and new solutions are delivered on time and within scope.
  • Configure and manage system integrations using tools like Excel, SQL, and other business intelligence platforms.
  • Facilitate system changes, from planning and testing through to successful implementation, ensuring minimal business disruption.

Requirements:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Proven experience in a business systems or operations analyst role, with a focus on process improvement and system optimization.
  • Salesforce Administration experience, with the ability to manage users, security settings, flows, reports, and object configurations.
  • Strong skills in Excel, including pivot tables, report generation, and data analysis.
  • Experience working with SQL for querying and data extraction.
  • Familiarity with API integrations and process automation tools.
  • Demonstrated experience in gathering requirements and creating system documentation.
  • Strong communication and problem-solving skills to bridge the gap between business needs and technical capabilities.
  • Ability to manage projects from conception to completion, coordinating across teams and stakeholders.

Preferred Qualifications:

  • Salesforce Certified Admin, Certified Business Analyst, or equivalent.
  • Familiarity with tools like Power BI for deeper data analysis and reporting.
  • Experience with process automation tools such as Zapier, Microsoft Power Automate, or Salesforce Flow to drive efficiency in operations.
  • Familiarity with enterprise resource planning (ERP) systems like NetSuite or SAP, which could enhance integration and data flow between business systems.
  • Familiarity with change management principles to help guide departments through system changes.

What We Offer:

  • 100% HMO Healthcare Coverage.
  • Vision and Dental Insurance.
  • 401(k) plan with a 4% match by TTT.
  • Employee Assistance Program (EAP).
  • PTO+ sick pay + paid holidays.
  • Paid Parental Leave.
  • Estimated salary range: $90K - $110K (*DOE).

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