Senior Technical Services Manager

3 weeks ago


Irvine, California, United States JOIMAX INC Full time
Job Summary
We are seeking an experienced Senior Technical Services Manager to oversee and lead our technical service operations. As a key member of our team, you will be responsible for managing a service team and related activities, ensuring compliance with regulatory requirements, providing technical support, and optimizing service operations to enhance customer satisfaction and safety.

The ideal candidate will have a strong background in electronic device technology, electronic component repair and replacement, troubleshooting, inventory management, leadership and training, and a deep understanding of quality and service management, preferably in the healthcare sector.

Responsibilities:
  • Oversee the day-to-day operations of the technical service department to ensure timely and efficient execution of services (inspections, preventative maintenance, repairs, technical support, product complaints, etc.)
  • Manage a team of service technicians and support staff, providing guidance and training as needed
  • Administer and expand our service agreement program to align with company objectives
  • Maintain records and documentation of inspection and service activities to meet audit and regulatory requirements
  • Act as the primary point of escalation for complex technical issues related to medical devices


Requirements:
  • Bachelor's degree in engineering, biomedical technology, or a related field
  • At least 5 years of experience in a technical service role, preferably with a minimum of 1 year in a leadership position
  • Proven track record of managing and developing teams in a technical service environment
  • Strong technical understanding of medical devices and equipment


Salary and Benefits:
Our salary range for this position is $80,000 - $120,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

About Us:
Joimax Inc. is a global medical device company dedicated to providing innovative solutions for endoscopic minimally invasive spinal surgery. Our commitment to excellence has earned us a reputation as a leader in our industry.

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