Customer Service Representative

4 days ago

Albany, New York, United States Spectrum Full time

Job Summary:

We are seeking a highly motivated and results-driven Sales and Customer Support Specialist to join our team. As a Sales and Customer Support Specialist, you will be responsible for maximizing sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services.

Key Responsibilities:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Establish and maintain a high level of customer satisfaction, professionalism, and courtesy during all sales transactions.
  • Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone-based selling techniques.
  • Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after-call work, etc.
  • Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through the use of recommended sales techniques.
  • Identify and maximize upselling and cross-selling sales opportunities.
  • Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.
  • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.
  • Acquire and demonstrate thorough knowledge of competitors' pricing, packaging, and products in an effort to discuss side-by-side comparisons of Charter's and competitors' products and services.
  • Promote and communicate current marketing campaigns and promotions.
  • Work with other departments, as necessary, to resolve customer issues.
  • Perform other duties as required by supervisor.

Requirements:

  • Ability to read, write, speak, and understand English.
  • Ability to communicate with customers and colleagues in a clear, straightforward, and professional manner.
  • Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals.
  • Demonstrated computer and consumer electronics skills.
  • Ability to use personal computer and appropriate software applications to include billing system and other role-related tools.
  • Effective verbal and written communication skills.
  • Effective organizational skills.
  • Ability to prioritize and organize effectively.
  • Ability to show judgment and initiative and to accomplish job duties.
  • Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone).
  • Ability to perform job at workstation for prolonged periods of time.
  • Ability to work variable hours; may include weekends, holidays, and split days off.

Preferred Qualifications:

  • Call center sales experience preferred – 2 years.

Working Conditions:

Office environment.

EOE:

We are an equal opportunity employer and comply with all applicable laws prohibiting discrimination based on race, color, religion, sex, national origin, age, disability, or any other basis protected by law.

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