Guest Services Manager
1 week ago
The role of the Guest Services Manager is to oversee the front office operations of the hotel, addressing issues that arise from guest feedback, booking processes, and unique requests by executing the following responsibilities personally or through team members.
SUPERVISORY RESPONSIBILITIES
Directly or indirectly manages team members and/or supervisors. Executes supervisory duties in alignment with the organization's policies, procedures, and relevant regulations. Responsibilities encompass but are not limited to: recruiting, onboarding, and mentoring staff; planning, delegating, and guiding tasks; evaluating performance; recognizing and addressing staff achievements and challenges; resolving complaints and issues.
- Ensures that every guest experiences exceptional service by fostering a welcoming atmosphere, which includes greeting and acknowledging each guest, upholding high standards, possessing thorough product knowledge, and all other facets of guest service.
- Empowered to ensure complete guest satisfaction, exhibit hospitality and professionalism to our patrons at all times, take pride in representing Hyatt Regency Atlanta Northwest with our guests, and ensure that all interactions with guests are conducted in a lawful and ethical manner.
- Understands and implements all property safety and security protocols to maintain a secure environment for both staff and guests at all times. In case of an incident or emergency, seeks medical assistance if necessary and informs the General Manager or Human Resources immediately.
- Fosters a positive working relationship with all associates to promote a collaborative work environment.
- Supervise the Front Desk, Bell Stand, Valet, Drivers, PBX Operators, and Night Audit to ensure guests receive exemplary customer service across all hotel areas.
- Communicate effectively in English to interact with guests and staff, and manage administrative tasks.
- Handle multiple tasks often in high-pressure situations.
- Collaborate with team members to deliver outstanding service to guests.
- Interpret and make decisions based on various reports, financial documents, and other internal and external communications.
- Possess a strong understanding of hotel operations and front office management, along with a solid grasp of the hospitality sector.
- Exhibit confidence in negotiations and effectively resolve guest concerns.
- Provide guidance and feedback to team members as necessary.
- Articulate and convey thoughts clearly, both verbally and in writing, to ensure effective communication.
- Organize personal and team tasks while paying attention to detail.
- Make informed decisions regarding various aspects of the role and the property, effectively addressing guest and operational challenges.
- Adhere to Company Standards of Service as outlined for Hyatt Regency Atlanta Northwest.
- Project a positive image of Hyatt Regency Atlanta Northwest to the public consistently.
- Execute all duties and responsibilities promptly and efficiently in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Treat guests, vendors, customers, and colleagues with professionalism and respect at all times.
- Complete departmental, Hyatt Regency Atlanta Northwest, and brand standards training as assigned.
- Maintain a tidy and professional appearance at all times.
- Must be available to work flexible hours, including evenings, weekends, and holidays.
- Nothing in this job description limits management's right to assign or reassign duties, work hours, and/or responsibilities for this position at any time.
- Education Preferred - High School diploma or equivalent.
- Experience Preferred - 2-3 years of experience in the hotel industry. (Opera Experience Required)
- Comprehensive healthcare plan including dental, vision, and prescription coverage (FT).
- Work-life balance culture - flexible scheduling and paid time off (FT).
- Employer 401(K) Match Savings Plan, Flexible Spending Accounts, and retirement services (FT).
- Annual Management Development Program.
- Vacation time for community service.
- Employee incentives such as discounts at Hyatt properties.
- Cash bonuses and incentives.
-
Guest Services Manager
1 week ago
Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full timeThe role of the Guest Services Manager is to oversee the front office operations of the hotel and address issues that arise from guest feedback, booking processes, and unique requests by executing the following responsibilities personally or through team members. SUPERVISORY RESPONSIBILITIES Directly or indirectly manages team members and/or supervisors....
-
Guest Services Manager
1 week ago
Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full timeThe role of the Guest Services Manager is to oversee the front office operations of the hotel, ensuring that guest inquiries, reservations, and special requests are handled efficiently and effectively. This position involves both direct and indirect supervision of staff, addressing guest complaints, and ensuring a high standard of service is maintained...
-
Guest Services Manager
1 week ago
Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full timeThe role of the Guest Services Manager is to oversee the front office operations of the hotel, ensuring that guest inquiries, reservations, and special requests are handled efficiently and effectively. This position involves direct interaction with guests and staff to maintain high standards of service and satisfaction. SUPERVISORY RESPONSIBILITIES This...
-
Guest Services Manager
2 weeks ago
Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full timeThe role of the Hotel Front Office Coordinator is to oversee the front desk operations of the establishment and address any issues that arise from guest feedback, reservations, room assignments, and special requests. This is achieved through personal involvement or by managing subordinates effectively. SUPERVISORY RESPONSIBILITIES This position involves...
-
Guest Services Representative
2 weeks ago
Marietta, Georgia, United States Auro Hotels Full timePosition Title: Front Desk Agent/Night AuditorJob Category: Front OfficeJob Overview:The primary responsibility of the Front Desk Agent/Night Auditor is to warmly welcome and assist guests in a professional and courteous manner. This role involves registering guests, providing exceptional service throughout their stay, resolving any issues that may arise,...
-
Guest Services Representative
2 weeks ago
Marietta, Georgia, United States Auro Hotels Full timeFront Desk Agent - Full TimeJob Category: Front OfficeRequisition Number: FRONT003278Job OverviewAs a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. Your role is vital in creating a positive first impression and maintaining high standards of hospitality.Key...
-
Guest Services Representative
2 weeks ago
Marietta, Georgia, United States Auro Hotels Full timePosition Title: Front Desk Agent - Full TimeJob Category: Front OfficeRequisition Number: FRONT003278Overview:The Front Desk Agent plays a vital role in creating a welcoming atmosphere for guests. This position requires a friendly demeanor, excellent communication skills, and the ability to handle various tasks efficiently.Key Responsibilities:Welcome guests...
-
Guest Services Representative
1 week ago
Marietta, Georgia, United States Auro Hotels Full timePosition Title: Front Desk Agent - Full TimeJob Category: Front OfficeRequisition Number: FRONT003278Job Overview:The Front Desk Agent plays a vital role in creating a welcoming atmosphere for guests. Responsibilities include greeting guests with warmth and sincerity, maintaining eye contact, and using a positive tone of voice to address guest inquiries.Key...
-
Guest Service Associate
2 weeks ago
Marietta, Georgia, United States Parkhurst Dining Full timePosition OverviewThis role is integral to ensuring a welcoming atmosphere for our guests at Parkhurst Dining. As a Guest Service Associate, you will play a key role in providing exceptional service from the moment guests arrive until they depart.Key Responsibilities1. Greet guests promptly with a warm and friendly demeanor.2. Stay organized by utilizing...
-
Guest Services Supervisor
2 weeks ago
Marietta, Georgia, United States Hampton Inn Marietta Full timeHampton Inn Marietta - Join Our TeamPosition Overview: The Guest Services Supervisor is tasked with overseeing all front desk operations and ensuring the seamless execution of all guest service responsibilities. What We Provide: Comprehensive Medical/Dental/Vision benefits, a robust Paid Time Off program, performance-based bonuses, daily pay options, an...
-
Guest Service Associate
1 week ago
Marietta, Georgia, United States Parkhurst Dining Full timePosition OverviewThis role involves providing exceptional service to guests, ensuring a welcoming atmosphere from their arrival until their departure.Company BackgroundParkhurst Dining, a proud member of the Eat'n Park Hospitality Group, is a family-owned and operated establishment dedicated to delivering high-quality culinary, dining, and catering services...
-
Guest Services Representative
2 weeks ago
Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full timePosition Overview:We are seeking a dedicated Front Desk Agent to provide exceptional service to our guests at Hyatt Regency Atlanta Northwest. Key Responsibilities:- Greet and assist guests with a warm and professional demeanor.- Offer comprehensive information regarding hotel amenities and services.- Address guest inquiries and resolve any issues that may...
-
Guest Services Representative
2 weeks ago
Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full timePosition Overview:We are seeking a dedicated Front Desk Agent to provide exceptional service to our guests at Hyatt Regency Atlanta Northwest. Key Responsibilities:- Welcome guests with a warm and friendly demeanor.- Offer comprehensive information regarding hotel amenities and services.- Address guest inquiries and resolve any issues that may arise during...
-
Guest Services Representative
2 weeks ago
Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full timePosition Overview:We are seeking a dedicated Front Desk Agent to provide exceptional service to our guests at Hyatt Regency Atlanta Northwest. Key Responsibilities:- Greet and assist guests with a warm and professional demeanor.- Offer detailed information regarding hotel amenities and services.- Address guest inquiries and resolve any issues that may arise...
-
Guest Services Representative
2 weeks ago
Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full timePosition Overview: We are seeking a dedicated Front Desk Agent to provide exceptional service to our guests at Hyatt Regency Atlanta Northwest. Key Responsibilities: Welcome guests with a warm and friendly demeanor.Offer detailed information regarding hotel amenities and services.Address guest inquiries and resolve any issues that may arise during their...
-
Guest Service Associate
2 weeks ago
Marietta, Georgia, United States Parkhurst Dining Full timePosition OverviewThis role is essential in providing a welcoming atmosphere for our guests, ensuring their experience is enjoyable from entry to exit.Company BackgroundParkhurst Dining, a proud member of the Eat'n Park Hospitality Group, is a family-operated business dedicated to delivering exceptional culinary, dining, and catering services to numerous...
-
Guest Services Coordinator
2 weeks ago
Marietta, Georgia, United States Daddy\'s Burger Full timeBecome a Part of Our Team at Bad Daddy's Burger Bar as a Guest Services CoordinatorOpen Interviews: Join us for immediate interviews on select days.Why Work With Us?Attractive weekly compensation along with tipsFlexible work hours to suit your lifestyleEmployee perks and discountsOpportunities for advancement within the organizationPaid time off for...
-
Guest Service Associate
2 weeks ago
Marietta, Georgia, United States Parkhurst Dining Full timePosition OverviewThis role is essential in providing a welcoming atmosphere for our guests, ensuring they receive exceptional service from the moment they arrive until their departure.Company BackgroundParkhurst Dining, a proud member of the Eat'n Park Hospitality Group, is dedicated to delivering high-quality culinary experiences. We are a family-owned...
-
Parking Lot Attendant
3 days ago
Marietta, Georgia, United States Six Flags Full timeJob SummaryWe are seeking a Parking Lot Attendant to join our team at Six Flags. As a Parking Lot Attendant, you will be responsible for ensuring the safe and efficient flow of traffic in our guest parking lots.Key ResponsibilitiesDirect traffic in the guest parking lot to ensure a smooth and safe experience for our guests.Monitor the preferred parking areas...
-
Bellman/Parking Attendant
7 days ago
Marietta, Georgia, United States Auro Hotels Full timeJob SummaryWe are seeking a highly skilled and courteous Bellman/Parking Attendant to join our team at Auro Hotels. As a key member of our front office staff, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient arrival and departure experience for our guests.Key ResponsibilitiesPark and retrieve vehicles for...