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Guest Services Representative

2 months ago


Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full time

Position Overview:
We are seeking a dedicated Front Desk Agent to provide exceptional service to our guests at Hyatt Regency Atlanta Northwest.

Key Responsibilities:
- Welcome guests with a warm and friendly demeanor.
- Offer comprehensive information regarding hotel amenities and services.
- Address guest inquiries and resolve any issues that may arise during their stay.
- Process payments efficiently and accurately.
- Handle guest concerns and complaints with professionalism.

Qualifications:
The ideal candidate should possess a high school diploma or equivalent experience. We value a commitment to delivering outstanding customer service and maintaining a positive atmosphere.

Benefits:
Our employees enjoy a range of benefits, including healthcare coverage, 401(K) matching, flexible scheduling, and travel incentives. We are committed to fostering an inclusive and supportive work environment.