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Guest Services Representative

2 months ago

Marietta, Georgia, United States Auro Hotels Full time

Position Title: Front Desk Agent - Full Time

Job Category: Front Office

Requisition Number: FRONT003278

Overview:

The Front Desk Agent plays a vital role in creating a welcoming atmosphere for guests. This position requires a friendly demeanor, excellent communication skills, and the ability to handle various tasks efficiently.

Key Responsibilities:

  1. Welcome guests with a warm and sincere greeting, maintaining eye contact and a positive tone.
  2. Utilize operational and sales techniques to optimize occupancy rates and ensure staff adherence to these practices.
  3. Provide accurate information regarding hotel amenities and services to enhance guest experience.
  4. Manage cash transactions in accordance with accounting standards and maintain an accurate cash bank.
  5. Facilitate effective communication within the Front Office and across other hotel departments, addressing any operational issues promptly.
  6. Follow safety and security protocols, responding appropriately to emergencies and ensuring guest information is protected.
  7. Efficiently handle the registration process, including confirming guest details and processing payments.
  8. Manage guest inquiries and complaints, striving for prompt resolution and documenting outcomes.
  9. Provide safety deposit box services in line with hotel policies.
  10. Answer phone calls with a positive tone, taking messages and relaying information to guests as needed.

Benefits:

  • Comprehensive healthcare plan including dental, vision, and prescription coverage.
  • Flexible scheduling and paid time off to support work-life balance.
  • Employer 401(K) match and retirement services.
  • Opportunities for professional development through management programs.
  • Community service vacation time.
  • Employee discounts at Auro Hotels properties and Hyatt hotels.
  • Incentives and cash bonuses.

Qualifications:

Education: High School diploma or equivalent required.

Experience: 1-2 years in a similar role preferred, with familiarity in Opera and Colleague Advantage systems.

Licenses & Certifications: Relevant certifications may be beneficial.