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Guest Services Representative

2 months ago

Marietta, Georgia, United States Hyatt Regency Atlanta Northwest Full time

Position Overview:
We are seeking a dedicated Front Desk Agent to provide exceptional service to our guests at Hyatt Regency Atlanta Northwest.

Key Responsibilities:
- Greet and assist guests with a warm and professional demeanor.
- Offer comprehensive information regarding hotel amenities and services.
- Address guest inquiries and resolve any issues that may arise during their stay.
- Process payments efficiently and accurately.
- Handle guest feedback and complaints with care and attention.

Qualifications:
The ideal candidate will possess a high school diploma or equivalent experience, demonstrating strong communication skills and a commitment to guest satisfaction.

Benefits:
We offer a range of benefits including healthcare coverage, 401(K) matching, flexible scheduling, and travel incentives. Our organization is an equal opportunity employer, dedicated to fostering a positive and inclusive work environment.