Guest Services Supervisor

2 months ago

Marietta, Georgia, United States Hampton Inn Marietta Full time
Hampton Inn Marietta - Join Our Team

Position Overview: The Guest Services Supervisor is tasked with overseeing all front desk operations and ensuring the seamless execution of all guest service responsibilities.

What We Provide: Comprehensive Medical/Dental/Vision benefits, a robust Paid Time Off program, performance-based bonuses, daily pay options, an Employee Referral bonus program, and the chance to be part of a thriving culture that recognizes and rewards our top performers with career advancement opportunities within the organization.

Founded with a commitment to excellence, we have evolved into a leading hospitality provider, managing a diverse portfolio of hotels. Our company culture emphasizes family values, fostering strong relationships with our team members, partners, and the communities we serve.

Key Responsibilities:
  • Assist in the recruitment and selection of front desk staff.
  • Provide training and development for front office personnel.
  • Schedule staff in alignment with budgetary constraints and under the guidance of management.
  • Oversee daily operations and manage workloads during shifts.
  • Assess and review the performance of front office team members.
  • Maintain effective communication and collaboration with all departments.
  • Ensure proper key control and security measures are upheld.
  • Verify and communicate accurate room status information.
  • Address and resolve guest concerns promptly and courteously.
  • Update and manage group bookings and requirements, ensuring all relevant information is communicated to the appropriate staff.
  • Review and finalize credit limit reports.
  • Enforce cash handling and credit policies diligently.
  • Conduct regular meetings with front office staff to ensure alignment and performance standards.
  • Perform routine audits to ensure compliance with brand standards and quality assurance specifications.
  • Uphold and maintain the highest standards of brand integrity.
  • Manage accounts receivable to ensure compliance with financial guidelines.
Qualifications:
  • A minimum of two years of progressive experience in hospitality or related fields, or a college degree with one year of relevant experience.
  • Proficient in Microsoft Office Suite or similar software applications.
  • Prior supervisory experience is preferred.
  • Familiarity with property management systems and hotel-related software is advantageous.
  • Must possess a valid driver's license and reliable transportation for off-site tasks.
  • Fluency in English is required.
  • Excellent written and verbal communication skills are essential.
  • Strong mathematical skills, including basic calculations and problem-solving abilities.
  • Ability to multitask and interact effectively with guests in high-pressure situations.
Hampton Inn Marietta is an Equal Opportunity Employer

We are dedicated to fostering a diverse and inclusive workplace. Discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic are strictly prohibited.

This job description provides a summary of primary responsibilities and qualifications. It is not intended to encompass all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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