Customer Service Representative
22 hours ago
Transforming Banking Experiences
We're seeking a dedicated professional to join our team at Fifth Third Bank. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and building long-lasting relationships.
Key Responsibilities:
Customer Experience:
- Develop and maintain strong relationships with customers, understanding their unique needs and preferences.
- Provide personalized solutions to customer inquiries and concerns, ensuring timely and effective resolutions.
- Maintain confidentiality and handle sensitive customer information with discretion.
- Adhere to the Bancorp Code of Business Conduct and Ethics, upholding the highest standards of integrity and professionalism.
Operations:
- Perform daily office responsibilities, collaborating with the platform team to ensure efficient office operations.
- Manage balancing records, identifying and correcting discrepancies in accordance with policy.
- Stay up-to-date on bank policies and financial center procedures, applying knowledge to drive results.
- Handle customer complaints and issues with professionalism, escalating complex matters to leadership as needed.
Referrals:
- Identify customer needs and refer them to Bankers and business partners for consultative conversations.
- Develop and maintain a working knowledge of retail products and services offered by Fifth Third Bank.
- Utilize tracking tools to monitor referrals and ensure seamless communication with personal bankers and business partners.
Requirements:
- High school diploma or equivalent.
- Extensive cash handling experience.
- Ability to interact comfortably and confidently with the public.
- Knowledge of retail policies and procedures.
- Flexibility in scheduling.
Working Conditions:
Normal office environment with extensive computer screen viewing.
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