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Customer Service Representative

2 months ago


Grand Rapids, Michigan, United States FloForm Countertops Full time
{"h1": "Customer Service Representative Job Description", "p": "At FloForm Countertops, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our showroom staff, you will be responsible for providing exceptional customer service, responding to inquiries, and promoting our products.

Responsibilities:

* Estimate blueprints and complete measurements for clients
* Maintain a current price list and inform customers of unit prices, shipping dates, and any additional information needed
* Assist customers in person, by email, or on the telephone
* Process orders and accept payment from customers
* Input orders/quotes into the computer system and confirm availability of product
* Respond to customer inquiries and coordinate activities with other departments as necessary
* Assist customers in selecting products
* Maintain customer service records
* Establish proactive communication with customers to ensure understanding of product ordered
* Handle quality and service issues to develop/maintain customer loyalty
* Ensure orders are priced accurately and invoices are issued promptly
* Resolve pricing/invoicing/credit/payment/shipping discrepancies for customers with the appropriate department(s)
* Keep the showroom clean and set up displays as needed

Requirements:

* High school diploma with 2 years of customer service experience in a similar industry
* Background in interior design considered an asset
* 1-2 years of estimating experience, including blueprints and measurements
* Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
* Valid driver's license and a clear criminal record check
* Strong organizational skills, with attention to detail
* Ability to handle challenging situations with diplomacy and respect
* Effective verbal communication skills
* Basic mathematical skills
* Ability to solve problems as they arise

We offer a competitive wage, medical and dental benefits, paid sick days, and a 401k plan. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

Contact us today to learn more about this role and how you can join our team at FloForm Countertops.", "h2": "What We Offer", "ul": "A highly competitive wage $19hr - $23hr D.O.E.Medical and dental benefitsPaid sick days401k plan"}