Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, engaging with customers, and contributing to the growth of our organization.
Key Responsibilities- Provide first-class customer service to customers on the phone and in-store
- Engage with customers, schedule appointments, and build trust
- Communicate processes and timelines, and sell parts and services to customers
- Adhere to Company Customer Care standards to meet customer expectations
- Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering
- Follow all policies and procedures related to cash, credit, check, refund, and return policies
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair
- Partner with management to produce a safe and healthy work environment
- High school diploma or equivalent required
- Valid driver's license
- One year of related experience in the automotive service environment
- One year of sales experience preferred
- Strong verbal communication skills
- Strong customer service skills
- Ability to work days, nights, weekends, and holidays
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance
- Frequent standing and walking for long periods of time
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
- Climb up and down ladders to retrieve and stock merchandise
- Communicate effectively in person, by telephone, or by using telecommunications equipment
- Enters and locates information on computer
- Presents information to small and large groups
- Visually verifies information, often in small print
- Safely operates a motor vehicle
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