Senior People Operations Specialist

4 days ago

Cambridge, Maryland, United States Frontend Arts Full time
Meet Our Team:

We're seeking a highly motivated Senior People Operations Specialist to join our global People Operations team. As a key member of our support team, you will drive a seamless employee experience at all levels of the organization, focusing on innovative technology and continuous process enhancements. The Senior People Operations Specialist will partner with our People Function Centers of Excellence, Managers, and Employees to ensure high-level, efficient support, and a great experience throughout the employment lifecycle at Pega and beyond.

Picture Yourself at Pega:

As the connection between Pega employees and the People Function, you will ensure employees have an efficient and positive experience every time they need something from the People Operations Team. You will have a huge impact on employee life cycle, process improvement, and data integrity for our candidates and employees.

What You'll Do at Pega:
  • Manage and ensure compliance for Work Authorization Process for employees and international transfers in region.
  • Manage Tier 2 People Operations inquiry support in our Service Management platform and self-manage service delivery to ensure we exceed all SLAs.
  • Identify process improvements and efficiencies that will help create a positive experience for our employees. Collaborate with key People stakeholders for optimal service delivery. Drive automation, value-add work.
  • Provide prompt, courteous, and accurate customer service-oriented interactions with employees, candidates, hiring managers, and other stakeholders.
  • Maintain records of personnel-related data with a high level of accuracy and ensure all employment requirements are met.
  • Manage compliance around operational controls and audit requests in conjunction with manager.
  • Ensure HRIS data integrity around employee records updates, mass requests, edit/correction data updates.
  • Ensure standard operating procedures for People Operations teams are maintained and created as needed.
  • Establish and maintain effective working relationships at all levels of the organization.
  • Conduct self-service-driven work to unlock Tier 0 behavior change.
  • Coach People Ops specialists on ticket resolution, provide leader support, and ensure trend/performance analysis is conducted with feedback.
  • Assist in ad-hoc projects.
Who You Are:
  • You are an excellent multitasker who thrives on juggling multiple assignments simultaneously. You enjoy problem-solving and coming up with better ways to get work done. You are highly motivated to provide best-in-class employee experiences.
  • Bachelor's degree or equivalent business experience, 2-3+ years of experience in HR.
  • Strong Microsoft Office skills; particularly Excel HR Reporting/Metrics experience preferred.
  • Ability to maintain confidentiality and handle highly sensitive information.
  • Outstanding initiative with very good customer service and interpersonal skills.
  • Strong attention to details.
  • Excellent organizational skills.
  • Strong desire to learn about the Human Resources profession.
Pega Offers You:
  • Gartner Analyst-acclaimed technology leadership across our categories of products.
  • Continuous learning and development opportunities.
  • An innovative, inclusive, agile, flexible, and fun work environment.
  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company.

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