Head of Customer Relations and Collections

2 weeks ago


Greenville, South Carolina, United States Find Great People | FGP Full time

A prominent specialty lending organization is in search of a seasoned Head of Customer Relations and Collections to lead their corporate office operations. The ideal candidate will possess extensive experience in managing collections and customer service within the rental, leasing, or specialty finance sectors. This role emphasizes relationship-based collections, and we seek a leader who can cultivate a supportive environment.

  • Position requires onsite presence
  • Competitive base salary with performance bonuses
  • Relocation support available as necessary
  • Reports directly to the Chief Operating Officer
  • Oversees a team of 6-7 supervisors and 45+ customer service and collections specialists

The Senior Director of Collections and Client Services will take charge of the daily strategies, accountability, and leadership within the department.

Key Responsibilities

  • Align departmental operations with the overarching strategic goals of the organization by collaborating with the CEO to establish objectives and key performance indicators (KPIs) that support these goals.
  • Leverage your leadership team to ensure that all operational objectives and KPIs adhere to company standards and are adjusted according to evolving business needs.
  • Design and implement effective collection processes that comply with established company policies and relevant regulations at all levels.
  • Promote staff development, enhance employee engagement, and actively support the company's cultural values through ongoing coaching and mentoring of operations managers and supervisors.
  • Lead various aspects of the Performance Management lifecycle, including goal setting, performance evaluations, continuous feedback, and succession planning.
  • Collaborate with Human Resources to assess training programs, compensation structures, and operational processes to ensure they meet current and future business requirements.
  • Develop and maintain a comprehensive staffing model to meet business demands by monitoring budgets, metrics, and real-time performance data, while encouraging cross-training and developmental opportunities.

Required Knowledge & Skills

  • Extensive experience in collections and compliance within a rental, lease purchasing, or specialty finance context.
  • Familiarity with asset management, recovery processes, and legal considerations relevant to the industry.
  • Experience in process and project management.
  • Strong professionalism and commitment to fostering a positive workplace culture.
  • Effective communication skills across all organizational levels and various audience sizes.
  • Ability to build consensus and empower team members to achieve business objectives.
  • Proven track record in managing and developing high-performing teams while nurturing a culture aligned with company values.

Qualifications

  • Bachelor's Degree required.
  • 5-7 years of experience in operations and call center/collections management within a rental, lease purchase, or specialty finance environment.


  • Greenville, South Carolina, United States Find Great People | FGP Full time

    A prominent specialty lending organization is in search of a seasoned Director of Collections and Customer Service to oversee operations. The ideal candidate will possess extensive experience in managing collections and customer service teams within the rental, leasing, or specialty financing sectors. This role emphasizes relationship-based collections, and...

  • Head of Marketing

    3 days ago


    Greenville, South Carolina, United States Courser Full time

    Job OverviewCourser is seeking a seasoned marketing leader to drive growth and innovation in the tech services industry. As the Head of Marketing, you will steer strategic, financial, and operational marketing initiatives, driving our brands forward across diverse geographies.Key ResponsibilitiesDevelop and Execute Marketing StrategyCreate and manage the...

  • Head of Department

    3 days ago


    Greenville, South Carolina, United States Horizon Dynamics Full time

    Job Title: Head of DepartmentJob Summary: We are seeking a highly skilled and experienced Department Manager to lead our Civil Engineering Department at Horizon Dynamics. As a key member of our team, you will be responsible for overseeing the department's operations, managing projects, and ensuring the delivery of high-quality results.Key...


  • Greenville, South Carolina, United States Global Lending Services LLC Full time

    About Global Lending Services LLCGlobal Lending Services LLC is a leading provider of auto financing solutions, dedicated to helping individuals and families achieve their transportation goals. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional service and support to our clients.Job SummaryWe are seeking a highly...


  • Greenville, South Carolina, United States Global Lending Services LLC Full time

    Overview: At Global Lending Services LLC, we recognize that access to affordable and dependable transportation is vital for maintaining productive personal and professional lives. Our commitment over the past decade has been to enhance the credit landscape, allowing more individuals to secure affordable auto financing options. About Us: With a track record...

  • Operations Manager

    2 days ago


    Greenville, South Carolina, United States Global Lending Services LLC Full time

    About the RoleAs an Operations Manager at Global Lending Services LLC, you will play a critical role in driving business growth and ensuring compliance with regulatory requirements. This position requires a strong leader who can manage and execute programs, policies, and systems to minimize delinquency and reduce losses.Key ResponsibilitiesOversee an...


  • Greenville, South Carolina, United States Toyota of Rockwall Full time

    Client Relations Specialist - Automotive DealershipAs a valued member of our team, you will serve as the primary point of contact for our customers, embodying the professionalism and enthusiasm that defines our dealership. We are looking for individuals who possess a positive demeanor and a polished appearance, ready to thrive in a dynamic, customer-focused...


  • Greenville, South Carolina, United States Sutera USA LLC Full time

    Job OverviewWaste Collection Vehicle OperatorBecome an integral part of the waste management sector as a Waste Collection Vehicle Operator at Sutera USA LLC. In this role, you will be responsible for the effective and responsible collection of refuse utilizing our innovative in-ground waste collection technology.Key Responsibilities:Efficiently operate our...


  • Greenville, South Carolina, United States Takeda Full time

    Position Overview Discover the role at one of our Plasma Donation Facilities. About Takeda Every day, the individuals you interact with will inspire you. The high-quality plasma you gather will contribute to transformative therapies. Here, a dedication to exceptional service and quality is paramount. You will report to the Plasma Center Manager and...


  • Greenville, South Carolina, United States Michelin North America Full time

    Client Relations Coordinator / French Speaker (Entry / Experienced Level Professional)About MichelinMichelin is seeking to expand its team with multiple French-speaking Client Relations Coordinators. This role is pivotal in managing the comprehensive operational interactions with our esteemed clients and partners. Responsibilities encompass demand...


  • Greenville, South Carolina, United States CSL Full time

    Job SummaryCareer Opportunities at CSLCareer Summary:Career Summary: We are seeking a highly skilled and detail-oriented Phlebotomist to join our team at CSL. As a Phlebotomist, you will be responsible for performing pheresis procedures and plasma collection, ensuring the highest level of quality and safety for our donors.Key ResponsibilitiesPheresis...


  • Greenville, South Carolina, United States Takeda Full time

    Position Overview Explore the opportunity to work in one of our Plasma Donation Facilities. About Takeda Pharmaceuticals At Takeda, the individuals you engage with daily will inspire you. The premium plasma you gather will contribute to transformative therapies. A dedication to exceptional service and quality is paramount. You will report to the...


  • Greenville, South Carolina, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionFYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Client Care Specialist to join our team in Greenville, SC. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our clients.Key Responsibilities:Patient Scheduling:...


  • Greenville, North Carolina, United States Internal Revenue Service Full time

    Position OverviewThe Internal Revenue Service is seeking a dedicated professional to join our team as a Tax Collection Specialist. This role is essential in managing the collection of overdue taxes and ensuring compliance with tax obligations.Key ResponsibilitiesAs a Tax Collection Specialist, your duties will include:Delinquent Tax Collection: Engage with...


  • Greenville, South Carolina, United States Redemption Church Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Hospitality Department Head to join our team at Redemption Church. The successful candidate will be responsible for providing exceptional hospitality services to our guests, staff, and volunteers.Key ResponsibilitiesEvent Planning and ExecutionCoordinate and execute all aspects of special...


  • Greenville, South Carolina, United States Kimbrell's Furniture Full time

    Job SummaryKimbrell's Furniture is seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for communicating directly with customers to resolve their debts and collect payment.Key ResponsibilitiesCustomer Interaction: Interact with customers...


  • Greenville, South Carolina, United States Michelin Full time

    Customer Account Specialist / French Speaker About Michelin Michelin is seeking talented individuals to join our team as Customer Account Specialists fluent in French. In this role, you will oversee the comprehensive operational relationship with our esteemed clients and partners. Your responsibilities will encompass demand forecasting, order fulfillment,...


  • Greenville, South Carolina, United States Kimbrell's Furniture Full time

    Job OverviewKimbrell's Furniture is seeking a highly skilled and professional Bilingual Office Coordinator to join our team. As a key member of our customer service department, you will be responsible for communicating with customers, resolving issues, and collecting payments.Key ResponsibilitiesCustomer Interaction: Interact with customers in a professional...


  • Greenville, South Carolina, United States Country Roads Powersports and Marine Full time

    Job OverviewWe are looking for a dedicated Customer Service Receptionist to join our dynamic team. In this role, you will be responsible for managing incoming communications, warmly welcoming visitors, and assisting with various administrative tasks within our retail environment.Key Responsibilities:Greet customers and assess their needsProvide detailed...


  • Greenville, North Carolina, United States Hyster-Yale Material Handling, Inc. Full time

    Job TitleInbound Customer Relations Center LeadJob CategoryProduct SupportJob DescriptionWhat begins with YOU, drives the world forward.Hyster-Yale Materials Handling, Inc. (HYMH), a premier manufacturer of industrial lift trucks, presents an exciting opportunity for a skilled and dedicated Inbound Customer Relations Center Lead at our headquarters.At HYMH,...