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Lawn Care Branch Supervisor

2 months ago

Chesapeake, Virginia, United States Weed Man - Greenville Full time
Job Overview

"WE VALUE YOUR LANDSCAPE"

As North America's premier franchised lawn care provider, we are excited to expand our dynamic team at Weed Man - Greenville. With a commitment to excellence in service, products, and employee satisfaction, we aim to be the leading choice for lawn care solutions. Bring your enthusiasm and dedication to a role that offers the chance to be part of a thriving organization and enjoy numerous opportunities for professional development.

Company Background: Since our inception in 1970, Weed Man has evolved from its Canadian beginnings into a robust network of locally managed lawn care franchises. Our success is built on four fundamental principles: Exceptional Service, Integrity, Passion, and Innovation.

Position Summary: The Branch Manager will oversee all facets of branch operations, ensuring that service delivery not only meets but exceeds client expectations while driving growth and profitability. This position encompasses staff management, financial oversight, customer relations, and strategic initiatives.Key Responsibilities:
  • Leadership and Management:
    • Direct daily branch operations, ensuring adherence to company policies and industry standards.
    • Recruit, train, and mentor a team of service professionals, promoting a culture of outstanding customer service.
  • Financial Oversight:
    • Administer branch budget, focusing on cost management, revenue generation, and profitability assessment.
    • Generate financial reports and forecasts, ensuring precise financial documentation.
  • Customer Experience:
    • Formulate and execute strategies to boost customer satisfaction and loyalty.
    • Manage high-level customer interactions and resolve intricate service challenges.
  • Sales and Business Growth:
    • Identify and capitalize on new business opportunities within the branch's market.
    • Maintain and nurture relationships with key clients.
  • Operational Excellence:
    • Implement process enhancements to improve service delivery and operational effectiveness.
    • Ensure all equipment and facilities are maintained to the highest standards.
  • Compliance and Safety:
    • Guarantee all operations comply with local, state, and federal regulations.
    • Supervise safety protocols to safeguard employees and clients.
  • Strategic Planning:
    • Contribute to branch-level strategic planning, aligning with broader company objectives.
Qualifications:
  • Education: Bachelor's degree in Business Administration, Management, or a related discipline, or equivalent experience.
  • Experience:
    • At least 5 years in a managerial capacity, ideally within a service-oriented industry.
    • Demonstrated success in enhancing sales, customer satisfaction, and operational efficiency.
  • Skills:
    • Strong leadership and team development capabilities.
    • Excellent communication and interpersonal skills.
    • Proficient in financial management and budgeting.
    • Strategic mindset with a focus on customer satisfaction.
    • Familiarity with CRM and financial software is a plus.