Customer Service Representative

1 week ago


MagstattleBas, Grand Est, United States Goodwill San Antonio Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional customer service and resolving customer inquiries in a professional and helpful manner.

Key Responsibilities
  • Handle various incoming and outgoing collections-focused phone calls
  • Resolve customer questions, complaints, and collections inquiries in a professional and helpful manner
  • Connect with existing and potential customers and aim to resolve inquiries related to receivables management
  • Utilize computer systems to verify and document customer requests
  • Talk to customers over the phone to resolve their questions or concerns
  • Maintain and update customer information as necessary
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate calls to supervisor when necessary and appropriate
Requirements

To be successful in this role, you will need:

  • High School Diploma or GED required; college degree preferred
  • 1-2 years previous experience in a receivables management, collections, and contact center environment, preferred
  • Customer service experience a plus
  • Phone-related customer service a major plus
  • Familiarity with Microsoft Windows, Word, and Excel applications
  • Bilingual language skills a plus
What We Offer

We offer a competitive compensation package, including:

  • Paid training
  • Flexible training schedules
  • Medical and dental benefits
  • Paid time off
  • Paid holiday
  • Retirement planning options (401(k))
  • Employee discounts through client programs
About Us

We are a global leader in customer service and collections, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. We are committed to making lives better, one interaction at a time.



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