Clinical Support Liaison for Physicians
2 weeks ago
El Camino Health is dedicated to attracting, retaining, and developing exceptional professionals who will advance our mission and vision.
A reputation built on compassion, innovation, collaboration, and the delivery of high-quality care. Join the team that makes this possible.
Applicants are required to submit a separate application for each job posting they wish to be considered for.
FTE :
1
Scheduled Bi-Weekly Hours : 80
Work Shift :
Day: 8 hours
Job Overview
This role focuses on supporting physicians and staff within the outpatient clinical environment.
The Liaison's key responsibilities include providing direct assistance, identifying workflow challenges, exploring optimization opportunities, onboarding new providers, aiding physicians and other clinicians in customizing their Epic setup, developing note templates, and addressing technology-related issues.
This position will also deliver Tier II end-user support for new and upgraded Clinical Information System applications that influence clinical workflows across all El Camino hospital campuses, affiliated clinics, and Community Connect clinics.
Additional responsibilities encompass testing workflows, creating instructional materials, assisting with training, and relaying stakeholder-reported issues to the iCare application teams.
The liaison will become proficient in both the Epic application and El Camino Health's specific workflows to comprehend decisions that will affect end-users.
This individual will collaborate with training liaisons to identify workflow modifications resulting from change requests, updates, and release changes.
The physician liaison will aid in communicating these changes to all stakeholders. This role is a vital component of the Epic Team.Qualifications
Two years of college or equivalent education/training.
A bachelor's degree in education, organizational development, nursing, business, healthcare administration, or a related field is preferred.
Two years of experience in an ambulatory clinic setting, including responsibilities for direct patient care or patient registration and scheduling, or technical support for clinical staff, along with relationship-building with physicians.
Prior experience with clinical systems EMR or Epic is preferred.Clinical or technical experience in the area corresponding to the assigned application is preferred.
Demonstrated ability to collaborate effectively with physicians, nursing, and ancillary staff.
Ability to work independently and interact positively with all levels of employees and physicians.
Proven proficiency with Excel, Word, and Outlook.
License/Certification/Registration Requirements
Valid healthcare certification or licensure is preferred.
Valid California driver's license.
Salary Range:
$76.26 USD Hourly
The physical requirements and working conditions for this position are available.
El Camino Health will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job unless doing so creates an undue hardship for the hospital or poses a direct threat to these individuals or others in the workplace that cannot be mitigated by reasonable accommodation.
Sedentary Work - Duties are primarily performed while seated; walking and standing may occur occasionally. Occasionally lift or carry up to 10 lbs. Use of hands and fingers is required. - (Physical Requirements-United States of America)An Equal Opportunity Employer:
El Camino Health values and seeks a diverse workforce. The organization is an equal opportunity employer and makes employment decisions based on qualifications and competencies.
El Camino Health prohibits employment discrimination based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition, or any other status protected by law.
In addition to state and federal law, El Camino Health adheres to all applicable fair and equitable employment policies from the County of Santa Clara.
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