Physician Support Specialist

7 days ago


Mountain View, California, United States El Camino Hospital Full time
Job Summary

We are seeking a highly skilled Clinical Information Systems Liaison to join our team at El Camino Hospital. The successful candidate will provide direct support to physicians and staff working in the outpatient physician office setting.

Key Responsibilities
  • Provide direct support to physicians and staff, identifying workflow issues and determining optimization opportunities.
  • Onboard new providers, assist with personalizing their Epic application setup, and create note templates.
  • Perform Tier II end-user support for new and upgraded Clinical Information System applications affecting clinical workflow.
  • Test workflows, create tip sheets and supporting documentation, and assist with training.
  • Communicate stakeholder-reported issues to the iCare application teams.
Requirements
  • Two years of college or equivalent education/training.
  • Bachelor's degree in education, organizational development, nursing, business, or healthcare administration preferred.
  • Two years of ambulatory clinic experience, including responsibility for direct patient care or registration and scheduling of patients, or technical support for clinical staff.
  • Prior clinical systems EMR or Epic experience preferred.
  • Clinical or technical experience in the assigned application area preferred.
  • Demonstrated ability to work well with physicians, nursing, and ancillary staff.
  • Ability to work with minimum supervision and interact well with all levels of employees and physicians.
  • Proven ability with Excel, Word, and Outlook.
Preferred Qualifications
  • Valid Healthcare certification or licensure.
  • Valid California driver's license.


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