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Clinical Operations Lead

2 months ago

Mountain View, California, United States BetterHelp Full time
Position Overview

About Us

At BetterHelp, we are seeking a dedicated and enthusiastic individual with a strong background in clinical care to become a vital part of our Clinical Operations Team. This role focuses on enhancing our insurance processes and conducting thorough audits. Our team serves as the essential link between BetterHelp members, therapists, insurance providers, and our technology platform, continuously striving to elevate the quality and effectiveness of our services.

Your Role

  • Provide ongoing support to our counselor network, ensuring they are equipped to deliver exceptional clinical care.
  • Conduct regular audits of clinical records to maintain compliance with insurance standards.
  • Assist in refining operational procedures related to insurance acceptance on our platform.
  • Act as a point of escalation for complex inquiries, facilitating cross-functional collaboration to resolve issues.
  • Evaluate qualitative and quantitative data, offering constructive feedback to counselors.
  • Monitor the qualifications and experience of counselors seeking to join our platform.
  • Engage proactively with counselors to gather feedback and enhance satisfaction.
  • Collaborate with our Engineering Team to articulate and implement new product ideas and enhancements.
  • Stay informed about regulatory changes and communicate updates to ensure compliance with mental health standards.
  • Work closely with our Creative Director and participate in public speaking engagements and media interactions.

What We Offer

  • A supportive environment free from funding concerns, allowing you to focus on your role.
  • Flexibility to explore interests beyond your core responsibilities.
  • A positive workplace culture that prioritizes collaboration and respect.
  • A commitment to work-life balance, ensuring you avoid burnout.
  • A clear understanding of the impact of your work on the lives of those we serve.

Remote Work

This position allows for remote work, with occasional travel for team collaboration and bonding experiences.

Qualifications

  • Advanced degree in counseling, psychology, or social work.
  • Familiarity with utilization management, clinical documentation, and insurance claims processes.
  • Understanding of confidentiality laws at both state and federal levels.
  • At least one year of experience as a therapist with BetterHelp within the last two years.
  • Data-driven decision-making skills with a strong analytical background.
  • Excellent communication skills, including public speaking abilities.
  • Ability to thrive in a fast-paced environment while working independently.
  • Strong organizational and problem-solving skills.
  • Tech-savvy with the ability to master complex systems.
  • Attention to detail and a reliable internet connection.
  • Successful completion of a background check.

Preferred Qualifications

  • Experience working with therapists in various environments.
  • Background in consumer businesses.
  • Ability to analyze data and interpret results effectively.
  • Experience in optimizing existing products or processes.

Benefits

  • Competitive salary and comprehensive health benefits.
  • 401k plan with employer matching.
  • Unique perks including free therapy and additional wellness benefits.
  • Remote work opportunities complemented by in-person team events.
  • Access to resources that enhance productivity and job satisfaction.
  • A collaborative and supportive team environment.

At BetterHelp, we value diversity and individuality, and we are proud to be an Equal Opportunity Employer, committed to fostering an inclusive workplace.