IT Support Specialist I

18 hours ago


Ontario, California, United States Prime Healthcare Full time
Job Summary

Prime Healthcare is seeking a skilled IT Support Specialist to provide technical assistance and support to our team. The ideal candidate will have experience in help desk activities, knowledge of email systems, and understanding of network concepts.

Key Responsibilities:

  • Provide telephone support for helpdesk and associated processes
  • Provide tier one IT support for hardware and software applications
  • Utilize help desk software to keep an accurate account of all incoming calls
  • Document all incidents and route calls to technicians as needed

Requirements:

  • Work experience in help desk activities using a help desk software application
  • Knowledge of email system fundamentals
  • Understanding of network concepts (TCP/IP, MS/NT)
  • Familiarity with internet and web browser concepts

Preferred Qualifications:

  • A+ certification
  • 0-2 years related work experience and customer service experience
  • Knowledge of Outlook, MS Office, and Active Directory

Prime Healthcare offers a competitive compensation package and a comprehensive benefits program. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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