Service Support Specialist
3 days ago
We are seeking a highly skilled and compassionate Service Support Specialist to join our team at Draper Mortuary. As a Service Support Specialist, you will play a vital role in providing exceptional customer service to client families during their time of need.
Key Responsibilities- Meet regularly with Funeral Directors to ensure customer needs are met
- Frequently communicate with families to coordinate activities
- Takes first calls and dispatches removal teams
- Collects vital information, files death certificates and insurance claims
- Schedules appointments for Funeral Directors
- Designs and prints memorials; creates, scans, and corrects arrangement documents
- Orders merchandise, flowers, urns
- Schedules services including coordinating with churches, cemeteries and staff
- Assists with setting up funeral/visitation areas and take down
- Assists during funeral services and events
- May be required to ensure company vehicles are clean and fueled, prior to and after services
- Adheres to all Company and Regulatory requirements
- Performs other administrative duties for the location when time permits
- High School diploma or equivalent
- Good driving record and valid driver's license
- 2 years of experience in an office clerical or customer service capacity required
- Experience working in a customer-focused and fast-paced professional environment required
- Funeral industry experience preferred but not required
Mostly works indoors during all seasons and weather conditions
Occasional work outdoors
Limited amount of local and/or multiple location traveling required
Professional dress is required when in contact with families
Work PosturesSitting continuously for many hours per day, up to 6 hours per day
Occasional periods of time standing, up to 3 hours per day
Climbing stairs to access buildings
Physical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to lift up to 20 pounds
BenefitsMedical Dental Vision Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program
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