Operations Support Specialist

4 weeks ago

Coraopolis, Pennsylvania, United States Mortgage Connect Full time

Job Summary

Mortgage Connect is seeking an Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for monitoring and troubleshooting document creation workflows, producing internal and external reports, documenting processes, and utilizing data analytics to meet organizational objectives.

Key Responsibilities

  • Utilize Excel to ensure productivity gains and client SLAs are met.
  • Pull and utilize reports from the SSRS reporting server.
  • Ensure accurate upload of data into the database.
  • Communicate clearly with clients.
  • Handle ad-hoc requests.
  • Perform data and physical document comparisons and reconciliations.
  • Manage workflow and tasks to complete within client SLA.
  • Assist in training junior staff.
  • Must be able to work overtime as required.

Requirements

  • Intermediate Microsoft Excel experience.
  • Familiarity with MS Office Applications and Adobe.
  • VBA/Macro experience a plus.
  • Extreme attention to detail and ability to work under pressure to achieve deadlines.
  • Excellent verbal and written communication skills; analytical skills.
  • Ability to work independently and as a part of a team.
  • Creative/innovative problem solver.
  • Strong customer service skills and interpersonal skills.

What We Offer

  • Competitive pay rates based on skills and experience.
  • Extensive benefits package: medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short-term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identity theft), employee discounts.
  • Rest and relaxation: paid holidays and generous PTO based on tenure.
  • Community and Philanthropy: paid volunteer time.
  • Paid Maternity and Parental Leave.
  • Contribute to your future: 401K plan and robust continuous learning opportunities.
  • Work Perks Program: access to discounts that help save money in your daily life.

About Us

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call The 5Cs: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete a pre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact

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